Refund and Cancellation Policy
Last updated: 23 August 2026
This Refund and Cancellation Policy explains how refunds and cancellations are handled in relation to yono-games-apk.com (the “Website”).
1. Informational Website Only
yono-games-apk.com is an informational website that publishes guides and general information. We are not a gaming platform, game operator, application developer, publisher, payment provider, merchant, or agent for Yono Games or any other gaming service.
2. We Do Not Process Payments or Game Transactions
We do not sell game credits, subscriptions, memberships, APK files, virtual items, deposits, withdrawals, or other paid gaming services. We do not process, collect, hold, or control payments or in-app game transactions made through any game, application, payment gateway, or third-party service.
3. No Refunds Through This Website
Because we do not process payments or transactions, we do not issue, approve, manage, or process refunds or cancellations through the Website. We cannot reverse charges, restore balances, cancel in-app purchases, or provide compensation for transactions made elsewhere.
4. In-App Purchase Refunds
For refunds, cancellations, failed payments, disputed charges, withdrawals, deposits, or in-app purchases connected with Yono Games, users must contact Yono Games’ official support team or the official app store or payment provider used for the transaction. You should use only official support channels and provide the transaction details requested by the relevant provider. We cannot guarantee that any refund request will be approved.
5. Refund Disputes and Liability
We are not responsible or liable for refund disputes, denied or delayed refunds, unauthorised charges, payment errors, transaction failures, balance issues, withdrawal problems, or losses arising from any third-party game, application, payment service, or platform. Any dispute must be addressed directly with the provider that processed or received the payment.
6. Third-Party Payment Gateways and Services
Third-party payment gateways, app stores, banks, gaming platforms, and other service providers have their own refund, cancellation, chargeback, and dispute policies. Their terms, eligibility requirements, timelines, and decisions apply to transactions processed through their services. We do not control or guarantee those policies or outcomes.
7. Website Issues
Contact us only for issues relating to the Website, such as incorrect page content, broken links, accessibility concerns, or technical problems with our website. Website support cannot resolve game-account issues, payment disputes, in-app purchases, deposits, withdrawals, or requests for refunds from third-party services.
8. Changes to This Policy
We may update this policy when our Website or practices change. The revised version will be posted on this page with an updated “Last updated” date.
9. Contact Us
For Website-related questions only, contact us at support@yono-games-apk.com.
By using the Website, you acknowledge that yono-games-apk.com is an informational resource and is not responsible for transactions or refunds handled by third parties.